d9d Privacy Policy

1 Introduction

This Privacy Policy describes how d9d ("we", "our", or "the platform") collects, uses, stores, and protects the personal information of users who register for and use the d9d platform, accessible via d9d.pro and the d9d mobile application.

By creating a d9d account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not register or use the platform.

This policy applies to all users based in the Philippines. d9d is not intended for users outside the Philippines and we do not knowingly collect data from persons located outside the country.

2 Personal Data We Collect

The personal data d9d collects falls into the following categories:

3 How We Collect Your Data

d9d collects personal data through the following means:

• Direct input: Information you provide when registering, completing KYC verification, submitting a withdrawal request, or contacting support.
• Automated collection: Technical and usage data collected automatically when you access the platform — via your browser, the d9d app, or related services.
• Third-party verification services: Identity document verification services may process data you submit during KYC on our behalf.
• Payment channels: When you initiate a deposit or withdrawal, relevant transaction reference data is received from the payment service used.

4 How We Use Your Data

d9d uses the personal data we collect for the following purposes:

• To create and manage your account, including verifying your identity and age before granting access to the platform.
• To process deposits, bets, game sessions, and withdrawals in Philippine Peso.
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities.
• To communicate with you about your account — including transaction confirmations, security alerts, and support responses.
• To improve the platform — analysing usage patterns to identify performance issues and improve the user experience.
• To enforce our Terms and Conditions and respond to disputes or complaints.
• To support responsible gaming — including monitoring for patterns that may indicate problematic behaviour and providing access to self-management tools.

We do not use your personal data for automated decision-making that produces significant legal or similarly significant effects, without human review.

5 Sharing Your Data

d9d does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. Data may be shared in the following limited circumstances:

Service Providers

We engage third-party service providers to help operate the platform — including identity verification services, payment processors, IT infrastructure providers, and fraud prevention tools. These providers are only permitted to use your data to perform the specific service they provide to d9d and are bound by confidentiality obligations.

Payment Processing

When you make a deposit or request a withdrawal, the relevant transaction data is shared with the payment service involved — such as the bank or local payment channel — to the extent necessary to complete the transaction.

Legal and Regulatory Requirements

d9d may disclose personal data to relevant authorities when required by law or in response to a valid legal request. This includes situations involving suspected fraud, money laundering, or other criminal activity.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving d9d, user data may be transferred as part of that transaction. Affected users will be notified through the platform or by email before their data is transferred and becomes subject to a different privacy policy.

6 Data Security

d9d takes the security of your personal data seriously. We apply technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

• SSL Encryption: All data transmitted between your device and d9d is encrypted via SSL/TLS.
• OTP Verification: Account login and sensitive actions are protected by one-time password verification sent to your registered Philippine mobile number.
• Access Controls: Internal access to personal data is restricted to staff who need it to perform their role and is subject to logging and review.
• KYC Document Handling: Identity documents submitted during verification are handled with additional access restrictions and are not stored beyond the period required.

No security system is completely impenetrable. While we work to protect your data, we cannot guarantee absolute security. If you believe your account has been compromised, contact our support team immediately at [email protected].

7 Data Retention

d9d retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable obligations. In practice, this means:

• Account data is retained for the life of your account and for a defined period after account closure.
• Transaction records — deposits, withdrawals, bets — are retained for a minimum period to satisfy record-keeping requirements and support dispute resolution.
• KYC documents are retained for a defined period after account verification and are securely deleted when no longer required.
• Support communications are retained for a reasonable period to allow resolution of follow-up queries.

When data reaches the end of its retention period, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8 Your Rights Over Your Data

As a d9d user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your request and enough information to identify your account.

9 Cookies and Similar Technologies

d9d uses cookies and similar tracking technologies on its website and app. Cookies are small text files placed on your device that help the platform function correctly and improve your experience.

The types of cookies d9d uses include:

• Essential cookies: Required for the platform to function — including keeping you logged in during a session and maintaining your security settings.
• Analytics cookies: Help us understand how users navigate the platform so we can identify and fix issues and improve the experience.
• Preference cookies: Remember settings you have chosen — such as language preferences — so you do not have to re-enter them each time.

You can manage cookie settings through your browser. Disabling essential cookies may affect the functionality of the d9d platform.

10 Minors

d9d is strictly for users aged 21 and above. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that a user is under 21, their account will be suspended and any data collected will be deleted in accordance with our data handling procedures.

If you believe a minor has registered on d9d, please contact us at [email protected] so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

d9d may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes that affect how we use your personal data, we may also notify registered users through the platform or by email.

Your continued use of d9d after an updated Privacy Policy has been posted constitutes your acceptance of the changes. We encourage you to review this page periodically so you are always aware of how your data is handled.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how d9d handles your personal data, please get in touch:

• Email: [email protected]
• Self-service FAQ: FAQ page
• Terms of use: Terms & Conditions

We aim to respond to privacy-related requests within a reasonable timeframe. To process a data access, correction, or deletion request, we will need to verify your identity before taking action.